Yes, prior to preorder closure you can. Once the preorders have closed, those funds have been committed to manufacturing and we will not be able to offer a refund.

No, we will only accept returns on damaged or faulty products. 

If you have an order that was damaged or lost in transit, you will need to lodge a claim with the postal carrier (see Shipping FAQ). 

We are not responsible for damaged or missing items unless it has been confirmed by us with an official announcement that an item was missed, or that there was an error by our printer. If you do have an issue with your order, please reach out and we can assess. 

If a book arrives with slight, normal wear and tear damage (such as cuffs, minor scratches in the foiling, slightly bent pages/edges or dented spines, etc.), this will be considered cosmetic and the book will not be exchanged or refunded. The books may arrive from the printer with slight imperfections, however we order stock to account for this and will pick the premium copies to send out. If the damage is significant and somehow occurred and/or was overlooked during our packing (and was NOT sustained while in the possession of the postal carrier or in the possession of the recipient), we may be able to send you a replacement depending on our inventory and the extent of the damage. To be eligible we will need notice and images of the damage within three days of receipt of the box. 

We reserve the right to request that the original be destroyed and that photo evidence of the destruction be provided before a replacement is sent, however please do NOT destroy the book unless instructed to do directly by us. 

In some cases, the originals would need to be returned before any replacement can be sent. Shipping charges for sending the replacement would be covered by Swoon Bookstore (this does not extend to any customs, duties, VAT or other charges for international customers - those would remain the responsibility of the customer).  The replacement will not be sent out until the original item has been returned to and received by us.  

We will be packing your order with maximum protection to ensure it gets to you safe and sound! Ultimately, we have no control over the handling of your order and we are not responsible for your package upon check in by the postal service. 

If you think your package has been lost or was damaged beyond use in transit, you will need to contact the postal carrier and file a claim as all orders will be insured. Once the lost / damaged package claim is approved, you can reach out to us with the confirmation so we can discuss.